Posture Pal Support

How can we help?

Email us about reminders, notifications, progress, privacy, or accessibility. Tell us your phone model and whether you use Android or iPhone, and we'll get back to you.

Reminders aren't showing up

• Make sure notifications are allowed for Posture Pal. On iPhone, check Settings → Notifications → Posture Pal. On Android, check Settings → Apps → Posture Pal → Notifications.
• Check that reminders aren't paused and that the current time is outside your quiet hours.
• On Android 12 and later, allow Posture Pal under Alarms & reminders so reminders arrive on time. Without it, reminders still come, but Android may deliver them late.
• Some phones, including Samsung, Xiaomi, OnePlus, and Huawei models, stop background apps to save battery. Set Posture Pal's battery use to Unrestricted (Samsung: Settings → Apps → Posture Pal → Battery) and remove it from any sleeping or deep sleeping apps list.
• Set a short custom interval (the minimum is 5 minutes) to test delivery, then set your normal schedule again.

Progress and data

Your check-ins, streaks, and settings are stored only on your phone, so they don't move to a new device. Settings → Reset progress clears your progress, and uninstalling removes everything. See the privacy overview for the short version.

Ad choices on Android

If you're in a region where consent is required, you can change your ad choices any time in Settings → Ad privacy choices. The iOS app has no ads.

Medical questions

Posture Pal is a reminder and general wellness app. It can't diagnose or treat pain or injury, and the routines aren't a substitute for advice from a doctor or physical therapist. Stop any exercise that hurts, and contact a qualified healthcare professional if you have persistent pain, numbness, weakness, or other health concerns.